Short Courses
We can design a short course solution to meet your needs. Some of our current courses are:
Personal Effectiveness:
- Assertiveness skills
- Communicating for success
- Stress management
- Report writing
- Presentation skills
- Train the trainer
- Appraisal and performance review
- Time Management
- How to Influence and Negotiate successfully
- Project management
Customer Care:
- Handling difficult situations
- Dealing with aggression
- Advanced communication skills
- Telephone techniques
- Personal safety at work